{"id":6265,"date":"2025-04-17T12:36:48","date_gmt":"2025-04-17T10:36:48","guid":{"rendered":"https:\/\/simonfaure.fr\/?page_id=6265"},"modified":"2025-06-13T15:38:17","modified_gmt":"2025-06-13T13:38:17","slug":"fluidification-des-processus-qualite","status":"publish","type":"page","link":"https:\/\/simonfaure.fr\/index.php\/fluidification-des-processus-qualite\/","title":{"rendered":"Fluidification des processus qualit\u00e9"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6265\" class=\"elementor elementor-6265\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2cf0b12 elementor-section-stretched elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"2cf0b12\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;center-curve&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 100 100\" preserveAspectRatio=\"none\" height=\"100\">\n\t<path class=\"elementor-shape-fill\" d=\"M 0 0 L0 100 L100 100 L100 0 Q 50 200 0 0\" \/>\n<\/svg>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9f8dc86\" data-id=\"9f8dc86\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1166234 elementor-invisible elementor-widget elementor-widget-tm-heading\" data-id=\"1166234\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;maxcoachFadeInUp&quot;}\" data-widget_type=\"tm-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"tm-modern-heading\">\n\t\t\t\t\t<div class=\"heading-secondary-wrap\">\n\t\t\t<h3 class=\"heading-secondary elementor-heading-title\">Cas clients<\/h3>\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"heading-primary-wrap\">\n\t\t\t<h2 class=\"heading-primary elementor-heading-title\">Fluidification des processus pour la location<br> de mat\u00e9riel BTP\n<\/h2>\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d3cf750 elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"d3cf750\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3ee0422 elementor-invisible\" data-id=\"3ee0422\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;maxcoachFadeInUp&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-df6accc elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"df6accc\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fa-regular fa-truck-plow\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a3afc5 elementor-widget elementor-widget-tm-heading\" data-id=\"8a3afc5\" data-element_type=\"widget\" data-widget_type=\"tm-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"tm-modern-heading\">\n\t\t\t\n\t\t\t\t\t<div class=\"heading-primary-wrap\">\n\t\t\t<h2 class=\"heading-primary elementor-heading-title\">Un <mark>suivi centralis\u00e9<\/mark> pour des magasins performants et harmonis\u00e9s.<\/h2>\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-50c0f00 elementor-invisible\" data-id=\"50c0f00\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;maxcoachFadeInUp&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d79f698 elementor-widget elementor-widget-text-editor\" data-id=\"d79f698\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Contexte &amp; Probl\u00e9matique<\/strong><\/p><p><span style=\"font-weight: 400;\">Dans le secteur de la <\/span><b>location de mat\u00e9riel BTP<\/b><span style=\"font-weight: 400;\">, la direction doit assurer une <\/span><b>qualit\u00e9 de service homog\u00e8ne<\/b><span style=\"font-weight: 400;\"> entre tous les magasins \u00e0 l\u2019\u00e9chelle nationale. Cependant, plusieurs d\u00e9fis se posaient :<\/span><\/p><ul><li><b>Difficult\u00e9 \u00e0 mesurer la performance des magasins<\/b><span style=\"font-weight: 400;\"> de mani\u00e8re objective et r\u00e9guli\u00e8re.<\/span><\/li><li><b>Manque de remont\u00e9e d\u2019informations terrain<\/b><span style=\"font-weight: 400;\">, rendant l\u2019identification des probl\u00e8mes r\u00e9active plut\u00f4t que proactive.<\/span><\/li><li><b>Absence d\u2019un outil centralis\u00e9<\/b><span style=\"font-weight: 400;\"> pour comparer les performances et partager les bonnes pratiques.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">L\u2019objectif \u00e9tait donc de <\/span><b>mettre en place un suivi simple, efficace et structur\u00e9<\/b><span style=\"font-weight: 400;\">, permettant de <\/span><b>mesurer la performance des magasins<\/b><span style=\"font-weight: 400;\"> et d\u2019<\/span><b>anticiper les probl\u00e8mes<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-782dd75 e-flex e-con-boxed e-con e-parent\" data-id=\"782dd75\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0893875 elementor-widget elementor-widget-image\" data-id=\"0893875\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"416\" src=\"https:\/\/simonfaure.fr\/wp-content\/uploads\/2025\/06\/5_SimonFaur_CasClient.png\" class=\"attachment-large size-large wp-image-6378\" alt=\"\" srcset=\"https:\/\/simonfaure.fr\/wp-content\/uploads\/2025\/06\/5_SimonFaur_CasClient.png 1000w, https:\/\/simonfaure.fr\/wp-content\/uploads\/2025\/06\/5_SimonFaur_CasClient-300x195.png 300w, https:\/\/simonfaure.fr\/wp-content\/uploads\/2025\/06\/5_SimonFaur_CasClient-768x499.png 768w, https:\/\/simonfaure.fr\/wp-content\/uploads\/2025\/06\/5_SimonFaur_CasClient-600x390.png 600w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35862b4 elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"35862b4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-68e82a7\" data-id=\"68e82a7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1354546 elementor-section-gap-beside-no elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"1354546\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-0255beb\" data-id=\"0255beb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-650efde maxcoach-list-layout-block elementor-invisible elementor-widget elementor-widget-tm-list\" data-id=\"650efde\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;maxcoachFadeInUp&quot;}\" data-widget_type=\"tm-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"maxcoach-list\">\n\t\t\t\t\t\t\t\t<div class=\"item\">\n\n\t\t\t\t\t\t<div class=\"link\">\n\t\t\t\t\t\t<div class=\"list-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"maxcoach-icon icon\"><i aria-hidden=\"true\" class=\"far fa-long-arrow-right\"><\/i><\/div>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"text-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text\">Solutions<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-inner-column elementor-element elementor-element-f312a9c\" data-id=\"f312a9c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e1dbdd7 elementor-widget elementor-widget-text-editor\" data-id=\"e1dbdd7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Nous avons con\u00e7u un <\/span><b>syst\u00e8me d\u2019\u00e9valuation mensuel<\/b><span style=\"font-weight: 400;\"> via <\/span><b>Google Forms<\/b><span style=\"font-weight: 400;\">, permettant \u00e0 chaque magasin de <\/span><b>s\u2019auto-\u00e9valuer<\/b><span style=\"font-weight: 400;\"> sur des crit\u00e8res cl\u00e9s :<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d26c359 maxcoach-list-layout-block elementor-invisible elementor-widget elementor-widget-tm-list\" data-id=\"d26c359\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;maxcoachFadeInUp&quot;}\" data-widget_type=\"tm-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"maxcoach-list\">\n\t\t\t\t\t\t\t\t<div class=\"item\">\n\n\t\t\t\t\t\t<div class=\"link\">\n\t\t\t\t\t\t<div class=\"list-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"maxcoach-icon icon\"><i aria-hidden=\"true\" class=\"far fa-check\"><\/i><\/div>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"text-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text\">Questionnaire qualit\u00e9 mensuel avec un syst\u00e8me de notation (1 \u00e0 10).<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"item\">\n\n\t\t\t\t\t\t<div class=\"link\">\n\t\t\t\t\t\t<div class=\"list-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"maxcoach-icon icon\"><i aria-hidden=\"true\" class=\"far fa-check\"><\/i><\/div>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"text-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text\">Collecte automatique des donn\u00e9es pour une analyse centralis\u00e9e.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"item\">\n\n\t\t\t\t\t\t<div class=\"link\">\n\t\t\t\t\t\t<div class=\"list-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"maxcoach-icon icon\"><i aria-hidden=\"true\" class=\"far fa-check\"><\/i><\/div>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"text-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text\">Comparatif des performances entre magasins gr\u00e2ce \u00e0 Google Sheets.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"item\">\n\n\t\t\t\t\t\t<div class=\"link\">\n\t\t\t\t\t\t<div class=\"list-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"maxcoach-icon icon\"><i aria-hidden=\"true\" class=\"far fa-check\"><\/i><\/div>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"text-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text\">Suivi des \u00e9volutions avec mise en avant des magasins performants et des axes d\u2019am\u00e9lioration.\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"item\">\n\n\t\t\t\t\t\t<div class=\"link\">\n\t\t\t\t\t\t<div class=\"list-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"maxcoach-icon icon\"><i aria-hidden=\"true\" class=\"far fa-check\"><\/i><\/div>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"text-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text\">Partage des bonnes pratiques entre les meilleurs et les moins performants.\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6e03b2e elementor-section-gap-beside-no elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"6e03b2e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-d304bca\" data-id=\"d304bca\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f5174c maxcoach-list-layout-block elementor-invisible elementor-widget elementor-widget-tm-list\" data-id=\"2f5174c\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;maxcoachFadeInUp&quot;}\" data-widget_type=\"tm-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"maxcoach-list\">\n\t\t\t\t\t\t\t\t<div class=\"item\">\n\n\t\t\t\t\t\t<div class=\"link\">\n\t\t\t\t\t\t<div class=\"list-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"maxcoach-icon icon\"><i aria-hidden=\"true\" class=\"far fa-long-arrow-right\"><\/i><\/div>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"text-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text\">R\u00e9sultats &amp; B\u00e9n\u00e9fices<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-inner-column elementor-element elementor-element-1e3da32\" data-id=\"1e3da32\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3cc5547 maxcoach-list-layout-block elementor-invisible elementor-widget elementor-widget-tm-list\" data-id=\"3cc5547\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;maxcoachFadeInUp&quot;}\" data-widget_type=\"tm-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"maxcoach-list\">\n\t\t\t\t\t\t\t\t<div class=\"item\">\n\n\t\t\t\t\t\t<div class=\"link\">\n\t\t\t\t\t\t<div class=\"list-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"maxcoach-icon icon\"><i aria-hidden=\"true\" class=\"far fa-check\"><\/i><\/div>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"text-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text\">Remont\u00e9e de donn\u00e9es en temps r\u00e9el : vision claire et \u00e0 jour de la situation terrain.\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"item\">\n\n\t\t\t\t\t\t<div class=\"link\">\n\t\t\t\t\t\t<div class=\"list-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"maxcoach-icon icon\"><i aria-hidden=\"true\" class=\"far fa-check\"><\/i><\/div>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"text-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text\">Analyse rapide et efficace : identification imm\u00e9diate des magasins en difficult\u00e9.\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"item\">\n\n\t\t\t\t\t\t<div class=\"link\">\n\t\t\t\t\t\t<div class=\"list-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"maxcoach-icon icon\"><i aria-hidden=\"true\" class=\"far fa-check\"><\/i><\/div>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"text-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text\">Comparatif et suivi des tendances : mesure des progr\u00e8s et anticipation des probl\u00e8mes.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"item\">\n\n\t\t\t\t\t\t<div class=\"link\">\n\t\t\t\t\t\t<div class=\"list-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"maxcoach-icon icon\"><i aria-hidden=\"true\" class=\"far fa-check\"><\/i><\/div>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"text-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text\">Meilleure communication interne : diffusion des bonnes pratiques entre magasins.\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24e036b elementor-widget elementor-widget-text-editor\" data-id=\"24e036b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Gr\u00e2ce \u00e0 ce dispositif, la direction de la qualit\u00e9 dispose d\u00e9sormais d\u2019un <\/span><b>outil simple et efficace<\/b><span style=\"font-weight: 400;\"> pour piloter la performance des magasins et am\u00e9liorer la satisfaction client.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-cafd3df e-flex e-con-boxed e-con e-parent\" data-id=\"cafd3df\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10be0c7 elementor-widget elementor-widget-text-editor\" data-id=\"10be0c7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Et vous ?<\/b><span style=\"font-weight: 400;\"><br \/><br \/>Vous cherchez \u00e0 mieux mesurer la performance de vos \u00e9quipes ? Un simple questionnaire bien structur\u00e9 peut transformer votre gestion.<\/span><\/p><p><span style=\"font-weight: 400;\">Parlons-en !<br \/><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c3ff93 elementor-widget elementor-widget-button\" data-id=\"3c3ff93\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contact\" contact=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d378a2 elementor-widget elementor-widget-spacer\" data-id=\"6d378a2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3e756a1 elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"3e756a1\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-27079e6\" data-id=\"27079e6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2483b47 elementor-invisible elementor-widget elementor-widget-tm-heading\" data-id=\"2483b47\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;maxcoachFadeInUp&quot;}\" data-widget_type=\"tm-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"tm-modern-heading\">\n\t\t\t\n\t\t\t\t\t<div class=\"heading-primary-wrap\">\n\t\t\t<h2 class=\"heading-primary elementor-heading-title\">L\u2019automatisation peut tout changer. <br>\nParlons-en !<\/h2>\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cas clients Fluidification des processus pour la location de mat\u00e9riel BTP Un suivi centralis\u00e9 pour des magasins performants et harmonis\u00e9s. Contexte &amp; Probl\u00e9matique Dans le secteur de la location de mat\u00e9riel BTP, la direction doit assurer une qualit\u00e9 de service homog\u00e8ne entre tous les magasins \u00e0 l\u2019\u00e9chelle nationale. Cependant, plusieurs d\u00e9fis se posaient : Difficult\u00e9 \u00e0 mesurer la performance des magasins de mani\u00e8re objective et r\u00e9guli\u00e8re. Manque de remont\u00e9e d\u2019informations terrain, rendant l\u2019identification des probl\u00e8mes r\u00e9active plut\u00f4t que proactive. Absence d\u2019un outil centralis\u00e9 pour comparer les performances et partager les bonnes pratiques. L\u2019objectif \u00e9tait donc de mettre en place un suivi simple, efficace et structur\u00e9, permettant de mesurer la performance des magasins et d\u2019anticiper les probl\u00e8mes. Solutions Nous avons con\u00e7u un syst\u00e8me d\u2019\u00e9valuation mensuel via Google Forms, permettant \u00e0 chaque magasin de s\u2019auto-\u00e9valuer sur des crit\u00e8res cl\u00e9s : Questionnaire qualit\u00e9 mensuel avec un syst\u00e8me de notation (1 \u00e0 10). Collecte automatique des donn\u00e9es pour une analyse centralis\u00e9e. Comparatif des performances entre magasins gr\u00e2ce \u00e0 Google Sheets. Suivi des \u00e9volutions avec mise en avant des magasins performants et des axes d\u2019am\u00e9lioration. Partage des bonnes pratiques entre les meilleurs et les moins performants. R\u00e9sultats &amp; B\u00e9n\u00e9fices Remont\u00e9e de donn\u00e9es en temps r\u00e9el : vision claire et \u00e0 jour de la situation terrain. Analyse rapide et efficace : identification imm\u00e9diate des magasins en difficult\u00e9. Comparatif et suivi des tendances : mesure des progr\u00e8s et anticipation des probl\u00e8mes. Meilleure communication interne : diffusion des bonnes pratiques entre magasins. Gr\u00e2ce \u00e0 ce dispositif, la direction de la qualit\u00e9 dispose d\u00e9sormais d\u2019un outil simple et efficace pour piloter la performance des magasins et am\u00e9liorer la satisfaction client. Et vous ? Vous cherchez \u00e0 mieux mesurer la performance de vos \u00e9quipes ? Un simple questionnaire bien structur\u00e9 peut transformer votre gestion. Parlons-en ! Demander une d\u00e9mo L\u2019automatisation peut tout changer. Parlons-en !<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6265","page","type-page","status-publish","hentry","post-no-thumbnail"],"_links":{"self":[{"href":"https:\/\/simonfaure.fr\/index.php\/wp-json\/wp\/v2\/pages\/6265","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/simonfaure.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/simonfaure.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/simonfaure.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/simonfaure.fr\/index.php\/wp-json\/wp\/v2\/comments?post=6265"}],"version-history":[{"count":22,"href":"https:\/\/simonfaure.fr\/index.php\/wp-json\/wp\/v2\/pages\/6265\/revisions"}],"predecessor-version":[{"id":6635,"href":"https:\/\/simonfaure.fr\/index.php\/wp-json\/wp\/v2\/pages\/6265\/revisions\/6635"}],"wp:attachment":[{"href":"https:\/\/simonfaure.fr\/index.php\/wp-json\/wp\/v2\/media?parent=6265"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}